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Policies

If you find an item to be of the wrong size or color or are unhappy with your purchase for any other reason, we will happily accept returns on new, unused, unwashed, still in undamaged packaging within 3 months from the date of purchase for a refund or exchange.  We do not offer refunds or exchanges on items sold as: clearance, already loved, special orders or “as-is”.


REFUNDS & EXCHANGES: LOCAL PURCHASES

  • In order to obtain a 100% refund in the form of original payment or an exchange, a receipt* must be presented.  *A gift receipt can only be refunded in the form of a gift card.
  • If you do not have a receipt, a refund or exchange will be considered on a case-by-case basis (with final authorization by a Manager).  This refund will only be issued in the form of a gift card or store credit and will be subject to a 15% restocking fee. NO EXCEPTIONS
  • The retail value of any free items you received will be deducted from your final refund/exchange amount, if not returned with your order.
  • If due to your return any discounts are no longer applicable to your order, the discount will be deducted from your refund/exchange.
  • Returns/exchanges with damaged or missing packaging will be considered on a case-by-case basis and are subject to a 25% restocking fee.
  • All sales are final on: Already Loved (AL) items, clearance items, items sold “as-is” or special order items.

Due to the nature of our products, returns on used merchandise will not be accepted.


REFUNDS & EXCHANGES: ONLINE PURCHASES

  • In order to obtain a refund in the form of original payment, proof of purchase must be made available.  Refunds will be subject to a 15% restocking fee.  *A gift receipt can only be refunded in the form of a gift card.
  • Shipping costs cannot be refunded.
  • You are responsible* for the cost of shipping your return back to us.  *This is not applicable if the merchandise is being returned for a defect.
  • If you are exchanging a product, you are responsible for the cost of shipping your return to us and the cost of shipping the exchanged item(s) to you.  No restocking fees are applied to exchanges.
  • The retail value (at our discretion) of any free items you received will be deducted from your final refund amount, if not returned with your order.
  • If due to your return any discounts are no longer applicable to your order, the discount will be deducted from your refund.
  • If your return is made with damaged or missing packaging a 15%-25% restocking fee will be deducted and you will be refunded in the form of store credit.
  • All sales are final on: Already Loved (AL) items, clearance items, items sold "as-is" or special order items.
  • We do not accept returns or exchanges on any Tokidoki or Hello Kitty items except in the case of a manufacturer defect.

Due to the nature of our products, returns on used merchandise will not be accepted.

 

DEFECTIVE ITEMS

Although both the manufacturer and our staff attempt to check every item for any defects, occasionally items may be sold with a defect. Defective products are usually exchanged or repaired directly by the product manufacturer. Please contact us as soon as possible so we can assist you in obtaining a replacement product. We are sorry for the inconvenience!


SALES/DISCOUNTS/PROMOTIONS

Sales, discounts and promotions cannot be combined with each other for a single purchase unless otherwise noted. Coupons, including referral coupons, may not be used on sale or clearance items.

 

CLASS POLICIES

SHIPPING POLICIES

PRIVACY POLICY

TERMS AND CONDITIONS

 

All policies on this page are subject to change.

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